We are always pleased to assist our clients whenever we can. This document gives details of our terms and conditions of service. If, however, you have any queries or need clarification, please contact us and a member of staff will be happy to help.
Please be aware that any information provided through any part of our website (examples: main site, phone, email etc.). Is for information purposes only and does not constitute professional advice. No professional advice can be given without a clinical consultation with a dentist. For professional advice we strongly recommend that you see a dentist for a full consultation.
Once your treatment plan has been agreed with the dentist, we will provide printed or email details of your plan. If this plan changes due to radiographic or clinical findings we will inform and discuss with you and treatment plans will be amended.
If there any parts of your treatment plan you wish to query, please do not hesitate to ask us before the appointments for actual treatments are made.
Certain treatments require completion of a written consent form. This is to explain the treatment, aftercare, and any risk to you thoroughly, before any of these treatments are carried out.
Consent for any treatment can be withdrawn at any point by the patient or dental professional.
Fees for treatment are due on the day of treatment is provided. We do not operate an account in arrears facility, and we require fees to be settled at the appointment where treatment is provided. Where treatment incurs a laboratory fee, a minimum of 50% of the total fee is due at the appointment where the impressions are taken. Fees for certain treatments like dental implants, Invisalign® or other orthodontics are taken in staged payments at each visit.
In cases where treatment is paid for on finance through a Finance Company, please be aware that the finance agreement must be accepted and signed prior to the start of treatment. Please note finance is only available for treatment over £500.
Payment methods are: Debit/Credit Card excluding American Express / Cash
We require 48 hours’ notice for cancellation of any arranged appointments. When we schedule an appointment for a patient, we are booking the surgery time off for that patient’s treatment. Failure to give the appropriate notice of cancellation will result in a failed appointment fee being charged. This fee is proportionate to the length of the appointment failed and is to cover the cost of the surgery time wasted.
For missed appointments or short notice cancellations, we reserve the right to take a minimum of 50%deposit to book further appointments.
We understand that some patients travel long distances to get to the practice, and in some cases being late for appointments is unavoidable. If you are more than 10 minutes late, please be aware that you may be asked to reschedule your appointment.
It is very important that you give a full medical history and details of any medication you take. Should these change in any way, it is very important form you to tell your dentist. It is the patient’s responsibility to inform the practice of any changes in either personal details and/or their medical history.
At Eledent Smiles we offer a 12 month guarantee for fillings, and crown and bridgework, provided that the following conditions are met:
The patient has fully paid for the treatment and does not owe the practice any money for the treatment received.
The restorations have not been damaged because of an accident, trauma, or excessive grinding.
The patient has followed all post treatment maintenance recommendations made by our dentists.
The patient has attended a routine examination every six months
Eledent Smiles may use images and x-rays of your smile and teeth only, for marketing and educational literature. You name will never be published, and identity never disclosed. If you do not wish for us to use your images in this way, please let us know.
At Eledent Smiles the health of our patients is our highest priority, and we also like to keep our patients informed of various important changes at the clinic and of our latest special offers. We like to remind our patients, of their appointments, when they are due for appointments.
We send text reminders and emails for appointment reminders and six-monthly reminders. On this note, you may periodically contact by the practice, via phone, text, email or by letter in the post. If you DO NO wish to be contacted by the practice by any of these means, please let us know.
At Eledent Smiles we always take complaints about any aspects of our services very seriously, to ensure that you have the very best experience at all times. Complaints can be made in writing by filling out a simple complaint form available at reception, or via email, by the patient or an authorised person on the patient’s behalf.
Complaints should be made. Complaints should be made to the ‘complaints manager’, and should be clear, so that they can be dealt with efficiently. Every complaint will receive a response within 3 days by written/email acknowledgements, and the management will strive to resolve the complaint within a quick, reasonable period. If a complaint about any aspect of clinical care or associated charges it will normally be acknowledged by the management team ant then referred to the treating dentist. Please note than in the cases, Eledent Smiles accepts no liability on behalf of the treating dentist and acts as a liaison between the patient and the treating dentist, only.
If you are unsatisfied with our internal handling of your complaint, you are free to forward your complaint to the Dental Complaints to the Dental Complaints Service (www.dentalcomplaints.org.uk). If still unsatisfied, you may wish to forward your complaint to the General Dental Council.
We operate a zero-tolerance policy to abuse our dentists and staff, loud/disorderly/drunken behaviour, persistent or missing and late cancellation of appointments (after multiple warnings). In these situations, Eledent Smiles reserves the right to refuse treatment and admission.
We store all our patient records details on a secure system and lockable filing cabinets, in accordance with the Data Protection Act & GDPR. All clinical notes, digital radiographs, digital photographs etc remain the property of Eledent Smiles. Copies of notes, radiographs and photographs can be made available on request, and we reserve the right to charge an administration fee if electronic copies are requested.
By using the website, you signify your consent to our terms of website use.
Eledent Smiles owns the contents of the website pages. You may store on your computer or print copies of these pages for your personal, non-commercial use and only in full accordance with these conditions of use. Any other use of the contents of this website including, without limitations, any reproduction, transfer, distribution, or storage of all or any of its contents or any other alteration or modification to the contents of this website or any part of it, in each case without prior written consent of Eledent Smiles is strictly prohibited.
All the staff at Eledent Smiles are registered dental professionals and adhere to the rule and standards governing the dental profession. These rules can be found on the GDC website, and we work to the following nine principles: